License Activation problems
Please refer to this list in order to troubleshoot 3DF Zephyr licenses activation error codes:
Mon, 20 Aug, 2018 at 9:59 AM
How do I export the results with Zephyr Free?
Zephyr free can export only textured meshes. Please make sure to generate a textured mesh from the Workflow -> Textured mesh generation wizard. You can t...
Wed, 22 Aug, 2018 at 11:00 AM
How do i fix the “api-ms-win-crt-runtime-l1-1-0.dll missing” error?
You are getting that error when running a Windows 7 installation that missed or rolled back some updates. in order to fix this, simply run Windows Update or...
Wed, 22 Aug, 2018 at 4:08 PM
Troubleshooting input/output errors
Input/Output general troubleshooting If you think are having read/write permission problems or other input/output when using Zephyr, please follow this che...
Wed, 22 Aug, 2018 at 4:07 PM
Unable to load GPS data in certain TIFF files
Some software/devices will save the GPS information in the footer of the TIFF file rather than its header. This is a cause for very slow load time, so by de...
Wed, 22 Aug, 2018 at 4:10 PM
OpenGL errors when accessing via remote desktop
In order to use 3DF Zephyr remotely, you must use a remote desktop client that supports OpenGL 1.4, for example Splashtop or Hamachi Logmein. Avoid using Mic...
Wed, 22 Aug, 2018 at 4:12 PM
3DF Zephyr issues with Dell Backup & Recovery utility
There is a known issue between 3DF Zephyr and Dell Backup and Recovery. This happens due to a known bug in Qt (the library we use to draw the UI inside Zeph...
Wed, 22 Aug, 2018 at 4:13 PM
Problem displaying model on export
If you are having problems displaying an exported model in an external viewer, it might be due to a different scale, translation or the viewer not supportin...
Fri, 14 Dec, 2018 at 9:12 AM
Troubleshooting extended charset
Certain charset (for example Chinese and Japanese) may clash with how certain internal components of Zephyr work. Have a look at our dedicated section to u...
Mon, 14 Jan, 2019 at 6:04 PM